{"id":92,"date":"2020-02-23T17:04:16","date_gmt":"2020-02-23T17:04:16","guid":{"rendered":"http:\/\/windsor-dental-practice.co.uk\/?page_id=92"},"modified":"2024-07-14T11:17:34","modified_gmt":"2024-07-14T11:17:34","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/windsor-dental-practice.co.uk\/?page_id=92","title":{"rendered":"Complaints Policy"},"content":{"rendered":"<p>We aim to provide the best possible service to all our patients.&nbsp; If you have a concern or complaint about any aspect of our service, please contact either Mr. A Badiani or Mr. N Badiani.<\/p>\n<p>You will not be treated any differently because you have expressed concern.<\/p>\n<p>We will acknowledge and respond to your concerns in a caring and sensitive way. Our aim is to deal with&nbsp; the complaint courteously and aim to resolve the matter as quickly as possible.<\/p>\n<p>We value your feedback. Compliments and complaints provide us with valuable information that helps us improve our services.<\/p>\n<p>We always welcome the opportunity to respond to any complaints or concerns. If you would rather not raise the issue with us directly you can contact South East Complaints Hub( For NHS treatment only ) on<\/p>\n<p><strong>NHS Frimley<\/strong><br \/>\nSouth East Complaints Hub<\/p>\n<p>NHS Frimley ICB<\/p>\n<p>Aldershot Centre for Health<\/p>\n<p>Hospital Hill<\/p>\n<p>Aldershot<\/p>\n<p>Hampshire GU11 1AY<\/p>\n<p>Phone: 0300 561 0290<\/p>\n<p>Email:&nbsp; frimleyicb.southeastcomplaints@nhs.net<span id=\"cloakd9da15cc1127cea388341bdc797bcd40\"><\/span><\/p>\n<p>If we are unable to resolve matters between us, you may contact:<\/p>\n<p>The Parliamentary and Health Service Ombudsman<\/p>\n<p>Millbank Tower, Millbank<\/p>\n<p>London SW1P 4QR<\/p>\n<p>Tel: 0345 015 4033<\/p>\n<p>The Dental Complaints Service (for private treatment only)<\/p>\n<p>37 Wimpole Street<\/p>\n<p>London. W1G 8DQ<\/p>\n<p>Tel: 020 8253 0800<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We aim to provide the best possible service to all our patients.&nbsp; If you have a concern or complaint about any aspect of our service, please contact either Mr. A Badiani or Mr. N Badiani. You will not be treated &hellip; <a href=\"https:\/\/windsor-dental-practice.co.uk\/?page_id=92\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/windsor-dental-practice.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/92"}],"collection":[{"href":"https:\/\/windsor-dental-practice.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/windsor-dental-practice.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/windsor-dental-practice.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/windsor-dental-practice.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=92"}],"version-history":[{"count":6,"href":"https:\/\/windsor-dental-practice.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/92\/revisions"}],"predecessor-version":[{"id":190,"href":"https:\/\/windsor-dental-practice.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/92\/revisions\/190"}],"wp:attachment":[{"href":"https:\/\/windsor-dental-practice.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}