Complaints Policy

We aim to provide the best possible service to all our patients.  If you have a concern or complaint about any aspect of our service, please contact either Mr. A Badiani or Mr. N Badiani.

You will not be treated any differently because you have expressed concern.

We will acknowledge and respond to your concerns in a caring and sensitive way. Our aim is to deal with  the complaint courteously and aim to resolve the matter as quickly as possible.

We value your feedback. Compliments and complaints provide us with valuable information that helps us improve our services.

We always welcome the opportunity to respond to any complaints or concerns. If you would rather not raise the issue with us directly you can contact South East Complaints Hub( For NHS treatment only ) on

NHS Frimley
South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill

Aldershot

Hampshire GU11 1AY

Phone: 0300 561 0290

Email:  frimleyicb.southeastcomplaints@nhs.net

If we are unable to resolve matters between us, you may contact:

The Parliamentary and Health Service Ombudsman

Millbank Tower, Millbank

London SW1P 4QR

Tel: 0345 015 4033

The Dental Complaints Service (for private treatment only)

37 Wimpole Street

London. W1G 8DQ

Tel: 020 8253 0800